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p2cx
Digital processes. Strong company.
Our team of AI agents shows how it's done

Digital processesStrong company

We build and run digital processes that deliver consistent customer experiences — with Power Automate, AI agents, and measurable impact.

Our offering – our radars and add-ons

1) Customer perception radar

Reality check: Analyze customer reviews per touchpoint, benchmark to competitors.

  • Satisfaction vs. benchmark
  • Customer journey assessment
  • Action areas
2) Process organization radar

Process performance radar as the core: detect signals, assess, trigger actions.

  • Data sources and connectors
  • Process KPIs
  • Degree of automation
3) Add-ons

Building processes, running digital processes, and enabling employees

  • Create digital processes
  • Monitoring & continuous improvement
  • Employee enablement

Starter product: Social Listening Radar

Proof, not promises

Prioritize by customer value.

Sources

Google Places, Trusted Shops, Trustpilot, CRM.

Analyses

Satisfaction trend, benchmark, customer journey, action areas.

Actions

Targeted monitoring of improvement measures, monthly update

Transparency – our process organization radar

Supervisor log
[12:11] OK Decide → Discount 8% · reason="CSAT high" · SLA met
[12:08] WARN Comms → Tone uncertain · human review
[12:03] OK Recon → Dataverse⇄SAP · 3 updates · audit log
KPI Snapshot
  • Autonomy: 72%
  • First-Time-Right: 93%
  • Escalations: 11%
  • Cycle-Time Δ: −38%
Shadow → Limited → Scale with guardrails.

Add-on Services

Create digital processes

One-day workshop for the first digital process, documentation, GIT

Operate digital processes

Power Platform, monitoring, further development.

Training & enablement

Enable teams, introduce standards (templates, docs, Git sync).

Free Demo

Live insight into our radar.

Request
Proof package

Monthly report incl. alerts, quick wins & recommendations.

Get started
Radar-as-a-Service

We operate your tailored radar — scalable with guardrails.

Consultation

Ready for consistent customer experiences?

Drop us a line — we'll get back with a demo slot.

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